Call/Email: You can call us on 08003689433/02037440144 or email us on

Enquiry: Ask for information about our services, approach, assessments, costs, etc.

Referral: You can refer clients for a consultation or an assessment, just call or email us. We will put you in contact with the right people.

Assessment: After an agreed date, we will send two experienced staff to complete an initial assessment. We will gather information from the individual, family/carers, friends and other professionals. We will also observe the individual in different environments, whenever possible.

Visit services: You are welcome to visit our services at any point, just arrange it with us via phone call or email.

Recommendations & costs: After we complete the assessment, we will present our recommendations. The management team will then prepare the weekly costs based on the assessments and recommendations. A placement agreement will be sent to you and/or responsible authority.

Cost agreed / Placement agreement: Before we start supporting any individual, the placement and costs will need to be agreed.

Transition: A transition plan will be created and agreed by all parties in order to start supporting an individual. The transition plan identifies the transition team and its responsibilities. The plan also identifies the tools, techniques and methodologies that are needed to perform a great transition in our services.

Induction: A service induction will be carried out with the individual as soon as he/she starts using our facilities. The aim of the induction is to provide detailed and useful information about the service in order to help the individual understand the service, surroundings, approach, expectations, rules, etc.

Creation of support plan, risk assessments, guidelines, etc: A Keyworker will be delegated and will have special responsibility for the individual. The keyworker will create a support folder which will contain all important documents needed for an effective support of the person.

6 weeks review: The keyworker will arrange a 6 weeks review with the person and all people involved in his/her support (e.g. family/carer, social worker, care manager, physiologist, etc.). The aim of this review is to present the progress of the person, achievement, difficulties and set up an action plan for the next 3 months. Documentation might be shared at this point in order to get involvement from all parties.

3 months review: A 3 months review will be arranged by the Key worker to follow up the action plan and discuss other important issues. A new action plan will be set up upon everyone’s agreement.
6 months review: The Key Worker will arrange the 6 months review in order to follow up the action plan set from the previous meeting. In this meeting progress and difficulties will be discussed and a new action plan will be set.

Annual review: An annual review is used to reassess needs, identify achievements, discuss difficulties, discover areas of satisfaction/dissatisfaction and set up a new action plan for the following year.