Advocacy services help people, particularly those who are most vulnerable in society, to:

  • access information and services
  • be involved in decisions about their lives
  • explore choices and options
  • defend and promote their rights and responsibilities
  • speak out about issues that matter to them

What is an Advocate?

An advocacy service is provided by an advocate who is independent of social services and the NHS, and who isn’t part of your family or one of your friends.

An advocate’s role includes arguing your case when you need them to, and making sure the correct procedures are followed by your health and social care services.

Being independent means they are there to represent your wishes without giving their personal opinion and without representing the views of the NHS or the local authority.

An advocate might help you access information you need or go with you to meetings or interviews in a supportive role. You may want your advocate to write letters on your behalf, or speak for you in situations where you don’t feel able to speak for yourself. People with learning or physical disabilities can often struggle to be listened to and have their wishes understood.